• What are the payment options?

You can make your payments by credit card and money order / EFT option. In shopping with money order / EFT; We kindly ask you to send your name - surname, full address, phone number and The North Fox models you have chosen to info@thenorthfox.com. Upon your e-mail, our team will share the account information and after sending the receipt, the products will be prepared for shipping.

• How much shipping fee do I pay?

For all purchases made from our site, the shipping fee is automatically added to the cart as 15.00 TL.

• How soon will my order reach me?

Orders are delivered to YURTİÇİ KARGO after the preparation process specified in the product description from the time they are created. Some of our products are prepared and shipped within 5 working days upon order, and some are on the first working day after ordering. You can find this detail in the product description you want to buy.

Except for areas far from Istanbul, it will arrive at your door within 2 business days after the order is delivered to YURTİÇİ KARGO . During campaign periods and public holiday periods, orders are prepared and delivered to cargo within 7 working days from the time they are placed. During special days, holidays and holidays, there may be a delay in the delivery time due to the intensity of the cargo company.

• How can I find out that my order has been delivered to cargo?

When the order is prepared to be delivered to the cargo, we are informed by an e-mail containing the shipment tracking number and shipment details. You can track your order at YURTİÇİ KARGO with the specified tracking number . A little reminder; Your tracking number will be activated by YURTİÇİ KARGO when your order is processed in the cargo system, that is, when the barcode created is read on the cargo side.

• How do I return or exchange an item I ordered?

You can return or exchange an unopened, unused, undamaged, non-customized product within 14 days. In case you want to change a product in your order with a color or a different product, first of all, we ask you to contact our customer service department. You can reach our customer service team at info@thenorthfox.com. In order for requests to be processed, it is important to include the order number starting with # in the e-mail. After sending the change request e-mail; You can send the products to us by sending the following information to a cargo company of your choice.

We would like to remind you that the shipping cost for the products to be exchanged and returned belongs to the CUSTOMER.

** Please do not forget to include the invoice sent as an e-archive in the package with the product. If your invoice information is on behalf of an official company, you must create a return invoice.

Our Return Address:

The North Fox

Firuzağa Mahallesi Çukurcuma Caddesi No:27 /B Beyoğlu / Istanbul

When the products you have forwarded for exchange arrive at our office, they will be examined by our team, and the new product will be shipped to the delivery address if it complies with the return rules and if the product you want to repurchase by performing the exchange is found or prepared. Our stocks are not reserved during the exchange process. For this reason, our company is not responsible for any stock shortage .

• What is your company contact information?

The North Fox

Firuzağa Mahallesi Çukurcuma Caddesi No:27 /B Beyoğlu / Istanbul

+905309259787

• Is The North Fox original product?

Yes, The North Fox products are products that have been produced by our company's designs and product developments on its own production tracks in Turkey since 2015.

• Are your products genuine leather?

Yes, our products are made of premium quality genuine calf leather.

• Is leather a sustainable material?

Yes, it is a sustainable material that can be used for many years as long as it is used correctly. If you're wondering why we work with leather, you can check out our article on this subject.

• Do your products have a warranty?

The warranty period for The North Fox products is 1 year. In case of any problem with the products covered by the warranty period, you can reach us at info@thenorthfox.com to request a review. In case of errors caused by the user, you can also consult us for repair service. Please don't forget to share your invoice and your order number starting with # in the e-mail so that we can provide you with proper guidance regarding the review process. Requests without an order number will not be considered.

• How should I care for leather products, what should I pay attention to when using?

1. First of all, considering that the skin is a living creature, it should not be exposed to direct sunlight for a long time. As the color of the skin, which is exposed to direct sunlight, fades, sun spots will form on it.
2. Any product made of leather should never be cleaned by holding it under water. The reason for this is; The nature of the skin is water permeable. Heating devices such as heaters, hair dryers, and heaters should not be used when drying your leather materials that have been exposed to rain water or snow. In order not to scratch the leather product, it should be left to dry on its own after gently drying it with the help of a cotton cloth.
3. Leather is a breathable material. It should not be stored in airtight environments. In order not to break when you put it in the wardrobe; You can fill it with newspaper.
4. You can use a slightly damp cotton cloth to dust it daily. In fact, one of the best cleaning methods is to clean by hand. Because; It cleans the skin best. You can help repair and refresh the skin by applying Vaseline once a week.
5. If your leather wallet or leather bag is in direct contact with your skin in summer; You should not use perfume or cream-like chemicals on the contact area. Such substances cause stains on your bag or wallet.
6. You should clean suede and nubuck products with their own care materials.

Leather dust, which is formed as a result of sanding and grinding nubuck or suede products during production, can contaminate light-colored textile products. These dust residues will disappear as the product is worn. For this reason, we recommend you to wear it with the same color textile products for the first time. You can remove the dust crumbs by aerating the hairs of your product with a sponge or a soft brush.

Depending on the frequency of use, a natural color darkening can be observed in the product. The scars and wrinkles you can see on the skin surface are from the natural structure of the skin. The tonal differences in its color are the factors that prove its naturalness. This feature of the leather does not affect the durability and reliability of the product and shows its natural beauty. You can see all the traces of nature on it.